Black Shark Digital LLC Privacy Policy

Last updated: October 23, 2026

Black Shark Digital LLC ("we", "us", "our"), doing business as GL Pro Patches, operates this website. This Privacy Policy explains what personal information we collect when you order GL Pro Patches, talk to our customer care team or receive our text messages, how we use it, and the choices you have.

Information we collect

• Contact details: your name, phone number, email address and shipping address.
• Order details: the products and quantities you purchased, the order date and the amount paid. Card payments are handled by our payment processors, such as BuyGoods and ClickBank; we do not receive or store your full card number.
• Communication records: records of our calls and text messages with you, including call recordings when you are told the call may be recorded, and your consent or opt-out for text messages.

How we collect it

We collect information when you place an order on our website, when you contact us, and when we call or text you about your order.

How we use your information

• To confirm and deliver your order and send you tracking information.
• To provide customer care by phone, email and text message, including calls made with the help of an automated virtual assistant.
• To send you a secure checkout link by text message when you ask for one.
• To answer your questions, process refunds under our 60-day money-back guarantee and keep the records the law requires.
• To improve the quality of our customer care.

Text messages (SMS)

If you agree to receive text messages from GL Pro Patches, we use your mobile number to send messages about your order and the checkout links you request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase. See our Mobile Messaging Terms.

How we share your information

We share personal information only with service providers that help us run our business, under agreements that limit how they may use it: payment processors, shipping carriers, and the phone, text message and email providers we use to contact you, such as Retell AI and Twilio. We may also disclose information when the law requires it or to protect our rights.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information.

How long we keep it

We keep your information for as long as we need it to fulfill your order, provide support and meet legal, tax and accounting obligations, and then delete or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards to protect your information. No system is completely secure.

Your choices and rights

You can stop text messages at any time by replying STOP, and you can ask us not to call you by telling our team on the call or contacting us. Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, contact us using the details below.

Children

Our products are not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last updated.

Contact us